Processing Time:
For in-stock items, processing time before shipment may take up to four (4) business days unless otherwise specified in the item description.
Shipping Notification:
Upon shipment, you’ll receive a shipping notification via email with your tracking number and carrier information. Note that devices require an adult signature.
Delivery Time:
Depending on your location, delivery time varies from 2-10 business days. Express shipping is available for an additional cost. Ensure you provide a commercial or residential address, as we do not ship to PO boxes.
Backorders and Special Orders:
For backorders and special orders, we’ll provide you with an expected shipping time before you place your order.
Packing and Testing:
All equipment is professionally packed to prevent damage during transit. Products undergo quality control inspection before shipment.
Reporting Damages:
Report any externally visible damages to delivered packages to the carrier at the time of delivery. If unnoticed until unpacked, notify the customer support center within 24 hours by calling (888) 404-8320. Also, see https://bellatrixusa.com/refund-policy/.
Carriers:
We use ground shipping, but some oversized equipment requires freight services for curbside delivery to commercial addresses. Residential delivery incurs an additional charge.
Tracking Information:
All items are shipped with a delivery confirmation slip for easy tracking. Check your email for shipping updates from our logistics department.
Unclaimed Packages and Returns:
Packages marked “unclaimed” or “undeliverable” due to customer error won’t be re-shipped. The client needs to contact customer service immediately.
International Customers:
- Using a freight forwarder may complicate issues not covered by our policy.
- You become the exporter and are responsible for compliance with all export and import regulations.
- International shipments may be subject to import taxes, customs duties, and fees, the recipient’s responsibility.
Limitations for International Orders:
- Manufacturer warranty may not be valid.
- Manufacturer service options may not be available.
- Products may not conform to destination country standards and specifications.
- You are responsible for ensuring the product can be lawfully imported.
Note: Customs policies vary; contact your local customs office for information. Import taxes, customs duties, and fees are the recipient’s responsibility.
