Processing Time:

For in-stock items, processing time before shipment may take up to four (4) business days unless otherwise specified in the item description.

Shipping Notification:

Upon shipment, you’ll receive a shipping notification via email with your tracking number and carrier information. Note that devices require an adult signature.

Delivery Time:

Depending on your location, delivery time varies from 2-10 business days. Express shipping is available for an additional cost. Ensure you provide a commercial or residential address, as we do not ship to PO boxes.

Backorders and Special Orders:

For backorders and special orders, we’ll provide you with an expected shipping time before you place your order.

Packing and Testing:

All equipment is professionally packed to prevent damage during transit. Products undergo quality control inspection before shipment.

Reporting Damages:

Report any externally visible damages to delivered packages to the carrier at the time of delivery. If unnoticed until unpacked, notify the customer support center within 24 hours by calling (888) 404-8320. Also, see


We use ground shipping, but some oversized equipment requires freight services for curbside delivery to commercial addresses. Residential delivery incurs an additional charge.

Tracking Information:

All items are shipped with a delivery confirmation slip for easy tracking. Check your email for shipping updates from our logistics department.

Unclaimed Packages and Returns:

Packages marked “unclaimed” or “undeliverable” due to customer error won’t be re-shipped. The client needs to contact customer service immediately. 

International Customers:

Limitations for International Orders:

Note: Customs policies vary; contact your local customs office for information. Import taxes, customs duties, and fees are the recipient’s responsibility.


We're all about taking beauty and wellness professionals to new heights! We don't just sell medical devices, you know? We've got Hydrodermabrasion serums and Belloxy Pods for professional use too. But what really makes us special is our unwavering commitment to your success.